Director, CI/OT Service Delivery

JOB SUMMARY

Leads the Critical Infrastructure and Operations Technology team for the refining business unit consisting of 4 refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas, and Krotz Springs, Louisiana. This role is accountable for the strategic oversight, implementation, and lifecycle managment of IT/OT systems to ensure safe, compliant, and reliable operations. Establishes and maintains service level agreements and is the main point of escalation for all service issues. The leader collaborates with internal stakeholders, vendors, and technology teams to deliver high-quality services, drive innovation, and support operational goals. 

All activities will be performed in support of the strategy, and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate

EDUCATION AND EXPERIENCE

• 4 year / Bachelor's Degree (Required)
• Four (4) or more years management experience (Required)
• Ten (10) or more years Experience in a related field (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Business Acumen
• Business Processes
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Managing Across Organizational Lines
• Relationship Management
• Strategic Planning
• Influencing
• Budgeting
• Computer Hardware Knowledge
• Software Product Knowledge
• Consulting
• Managing People
• Leading Diverse Team
• Oversees the development, implementation, and support of IT/OT systems working closely with Delek personnel. 
• Accountable for the maintenance, governance, and support of business and operations technology infrastructure. 
• Ability to exercise day-to-day control of projects and productions systems, functional and technical resources. 
• Balances the needs of projects and supporting production systems with the skills and capabilites of the team. 
• Maintains a professional relationship with Delek's business unit leaders to ensure alignment and assist them in reaching their goals. 
• Leads strategy, planning, and budget for responsible areas. 
• Manages IT staff by recruiting and training employees, communication of job expectations, and monitoring performance and empowering team members to solve problems and maintain positive energy throughout the team. 
• Formulates individualized performance goals for direct reports and overall goals for assigned areas. 
• Generates reporting of performance metrics, tracking progress, identifies issues and impacts on timelines. 
• Provide operational and tactical process leadership to meet overall targets and goals, such as improving efficiency, reducing costs, enhancing quality, and ensuring compliance. 
• Excels at communciation, developing reports, and presenting information to the IT team and C-levels.
• Sets priorities for the team to ensure task completion, coordinates work activites with others. 
• Implements defined policies while providing technical direction and oversight, without directly executing the tasks performed by the team. 
• Provide reports to management, as required
• Actively manages project and operational budgets as assigned.
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

Travel Requirements:

• Regular travel (approximately 25-40%) to refinery sites to provide hands-on leadership, support critical infrastructure projects, oversee turnaround readiness, and maintain alignment with local site leadership and teams. Travel frequency may increase during major maintenance events or capital project implementations.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 4 LEADING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 4 LEADING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 4 LEADING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 4 LEADING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 4 LEADING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

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