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Field Technician I

Date: May 19, 2019

Location: TX:El Paso, TX - Texas, US, 79835

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Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing.  The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.

 

The logistics operations primarily consist of Delek Logistics Partners, LP.  Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP.  Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.

 

The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

As an I.T. Field Tech, reporting to our I.T. Help Desk Manager, you will lead the execution of tactics to implement and continuously improve performance in the help desk and I.T. services area.  Your role is to champion a culture that is proactive, accountable, engaged and sustains a positive business environment where your team will meet and exceed expectations. 

 

Primary Responsibilities, yet not limited to:        

  • Provide exemplary customer service support to the stores and corporate users
  • Troubleshooting and solving hardware and software issues (workstations, printers, scanners, etc…)
  • Replace / repair hardware on site
  • Track inventory of equipment in the stores
  • Ship damaged and non-working equipment in for repair
  • Respond to calls and service requests
  • Log all call activity
  • Be on-call for your market area
  • Rotate on-call every 4 to 5 weeks for the helpdesk
  • Produce timely and detailed service reports
  • Support all company procedures and protocols
  • Collaborate with technical team and share information across the organization
  • Complete other projects as designated

 

Requirements:

  • Excellent problem solving capability
  • Excellent communication and interpersonal skills
  • Proficient knowledge of windows software and systems
  • Manage time and tasks with minimal supervision
  • Positive, customer-friendly attitude with the ability to collaborate in a team environment
  • English/Spanish speaking preferable
  • Possess a valid TX DL and proof of insurance, as directed by corporate policy

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.


Nearest Major Market: El Paso

Job Segment: Technician, Help Desk, Information Technology, Technology, Retail

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