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Sr. Director IT Infrastructure & Support

Date: Apr 26, 2019

Location: TN:Franklin, TN - Tennessee, US, 37027

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Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing.  The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.


The logistics operations primarily consist of Delek Logistics Partners, LP.  Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP.  Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.


The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

The job of Senior Director, Technology Infrastructure & Support is done for the purpose/s of managing and providing voice and data network design, maintenance and operations support to all locations and offices; performing network analysis and planning, determining equipment requirements, and install and implement procedures; and supervising and evaluating the performance of assigned staff in the computer data center operations unit, network unit and computer support center unit, and technology architecture unit.



ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.


  • Responsible for the functions and administration of systems and servers related to LAN and WAN (e.g. email systems, accounts, print queue, workstation ID, IP assignments, computer labs, operations computers, VOIP, video conferencing, etc.) for the purpose of ensuring availability of services to authorized users. 
  • Attends and represents IT at a variety of meetings (e.g. intra and inter committees, professional organizations, workshops, seminars, committees, etc.) for the purpose of conveying and/or gathering information required to perform job functions.
  • Conducts problem analysis of information systems as needed for the purpose of ensuring proper implementation of network systems, operating system and application by partnering with the Cybersecurity group and other leaders.
  • Leads a variety of planning and development activities, including committees for the purpose of creating short and long range plans for support of the Business.
  • Manages and provides video over IP, voice and data network design, maintenance and operations support to all locations (e.g. migration to new systems; scheduling installations, product research, etc.) for the purpose of ensuring efficiency of voice, data and program sharing over local and wide area networks.
  • Oversees day-to-day technical operations (e.g. Office 365 infrastructure routing and security, internet connectivity, cloud services, virtual servers, etc.) for the purpose of providing technical support and advice to staff and aligning operations in the accepted practices of ITIL-based service managements.
  • Performs network analysis, design and planning for the purpose of determining equipment requirements, recommending network hardware and software, and installation/implementation procedures to increase their efficiency and value.
  • Plans, architects, and maintains network operations (e.g. servers, file, print, application, WEB, database, proxy, phone data lines, VOIP systems, telephony systems, etc.) for the purpose of ensuring efficient operations.
  • Prepares and presents networking equipment proposals including instructional capabilities, platform, operating system, topology and workstation alternatives for the purpose of meeting internal client requirements.
  • Provides a variety of services (e.g. Help Desk services, internet connectivity, data carriers, domain name servers, firewalls, etc.) for the purpose of ensuring delivery of services to all locations and staff who rely on our services.
  • Researches trends, products, equipment, tests, etc. for the purpose of recommending procedures and/or purchases.
  • Trains, supervises and evaluates the performance of assigned staff in the Computer Support Center, data operations, networking and technology architecture units for the purpose of enhancing efficiency productivity of personnel and ensuring project objectives are achieved.

Troubleshoots malfunctions of network hardware and/or software applications within the locations and wide area networks, telephones and systems for the purpose of resolving operational issues and restoring services.

LEADERSHIP CAPABILTIIES, CULTURE FIT & IMPACT:  To perform this job successfully, an individual must possess and demonstrate the following capabilities in leadership, culture fit, and organizational impact. These are the most significant aspects of the position; other responsibilities or assignments may also be assigned


Leadership Capabilities:



  • Capable of holding team and individuals accountable to deliverables and timelines with & without direct reporting responsibilities.
  • Exceptional communication skills, someone who is an engaging storyteller and is at ease presenting to executives.  
  • Blend of both strategic and tactical thinking, someone who can identify and prioritize opportunities in highly ambiguous contexts, and then organize the body of work in deep detail, thus aligning long-term vision with iterative execution. 

Culture Fit & Alignment to Delek’s Core Values:


  • Material knowledge of IT systems, processes and capabilities. 
  • Maintain a substantial knowledge of core business strategies, product lines, and mission critical systems. 
  • Strong qualitative background to support data-informed decision-making. 
  • Maintains a sense of urgency with self and the team to drive results. 


Organizational Impact:


  • Proven experience in and passion for delivering exceptional products. 



Minimum Required Education: 


Bachelor’s Degree in Computer Science, Engineering, or related field.


Minimum Required Experience: 


Experience managing remote teams.

Strong decision making ability and attention to detail.


Certifications/Licenses Required (If Applicable): 


  • N/A




Desirable/Preferred Education: 


Bachelor’s Degree in Computer Science, Engineering, or related field.


Desired/Preferred Experience: 


Experience managing remote teams.

Strong decision making ability and attention to detail.

Minimum of five (5) years of midstream oil & gas industry desired but not required.

Knowledge of Industrial Control Systems a plus.

Professional and Technical Certifications a plus.


Desired/Preferred Certifications/Licenses (If Applicable): 

Professional and Technical Certifications a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

Nearest Major Market: Nashville

Job Segment: Manager, Engineer, Information Systems, Telecom, Telecommunications, Management, Engineering, Technology

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