Retail District Manager

JOB SUMMARY

Please note that the Delek Retail division sold its stores to OXXO, the largest convenience store retailer in Latin America.

We would like to invite you to participate in the recruitment process, where your profile and experience fit. However, it is very important for you to know that we are in a transition process where you will be hired under Delek systems who operates on behalf of OXXO USA, being part of their team.  

The District Manager will oversee a group of convenience store locations within a specific geographic area. The DM is responsible for driving operational excellence, sales growth, and customer satisfaction while managing a team of store managers and staff. They will ensure that all locations meet company standards for service, inventory management, and financial performance, while leading their teams to achieve key performance indicators (KPIs) and maintain a safe, efficient, and customer-friendly environment.

EDUCATION AND EXPERIENCE

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years Progressive supervisory/management experience (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Retail Store Operations
• Safety
• Security
• Loss Prevention
• Store Maintenance
• Sanitation Requirements/Practices
• Store Cleanliness
• Store Appearances
• Sales Transactions
• Inventory Control
• Merchandising
• Customer Loyalty
• Communications
• Detail Oriented
• Recruiting & Selection
• Building & Managing Teams
• Leading Diverse People
• Managing People
• Employee Advocacy
• Training & Development
• Career Planning
• Career Progression
• Employee Retention
• Issues Management
• Relationship Management
• Food Safety Regulations
• Food Safety Policies & Procedures
• Food Employee Reporting
• Food Preparation
• Budgeting
• Forecasting
• Vendor Management
• Vendor Performance Metrics
• Serves as a Role Model for assigned district, directs, motivates, and oversees area store personnel to achieve District and Corporate performance objectives
• Accountable for overall profitability and productivity of multiple retail stores and oversees many aspects of their daytoday operations safety, (budgeting, P&L, sales, merchandising, sales volumes/net profit, loss prevention, and personnel management, including scheduling and staffing
• Responsible for training and development of direct reports and ensures Store Managers are overseeing staffing, training for their store staff
• Directs and assists Store Managers in ensuring customer service and appearance standards are maintained; proper implementation of merchandising programs; build to and stock levels are enforced
• Manages controllable costs (inventory and cash variances, salaries, overtime, turnover, repairs, and labor budgets) through analysis and initiates corrective actions
• Ensures district stores are maintaining site appearance, following merchandising practices and site equipment is operational and in proper working condition
• Analyzes (i.e., weekly, monthly, quarterly, etc.) data to identify trends or opportunities and devises appropriate corrective action plans
• Conducts store inspections and audits to track and monitor safety, security, compliance and inventory and cash shrink for preventive or corrective actions to minimize losses; establishes and implements corrective plans
• Monitors completion of all required employee training for stores in accordance with regulatory, compliance, company policies and procedures are completed as required
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 2 SUPPORTING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 2 SUPPORTING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 2 SUPPORTING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 2 SUPPORTING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 2 SUPPORTING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.