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IT Service Desk Technician

Location: 

Brentwood, TN, US, 75251

The Desktop Support Technician is one of the first points of contact for internal office users seeking IT assistance. Each technician should be able to walk into the environment and perform Tier 1 and 2 troubleshooting for hardware and software issues with premium customer service and communication skills.  Technician will make every effort to learn Delek IT team structure and follow escalation processes for business-critical processes. This position will be located in our Brentwood, TN corporate office. 

 

This resource will be taking 100+ phone calls/week and handling hardware and software issues for Delek employees. This position will be 95% remoting into internal users' systems. Hardware troubleshooting will deal with PC's, desktops, printers, copiers, etc. Software troubleshooting will deal with Windows 7/10, MS Office Suite, Office 365, etc. This person needs to be able to dig deeper into the issue at hand and resolve unique problems. The shift is standard hours, Monday-Friday 8-5. They may be expected to be on call after hours for phone support (this will be scheduled in advance). 

Job Responsibilities:

 

  • 2+ years of Desktop Support experience 50% of which includes face to face contact with users. 
  • Working knowledge of Active Directory 
  • Experience troubleshooting Windows 7/10  
  • Basic knowledge of networking and Tier 1 troubleshooting 
  • Basic Office 2013/2016 knowledge 
  • Exchange and O365 troubleshooting 
  • Strong customer service/phone presence 
  • Analytical thinking skills 
  • Basic understanding of computer hardware and software including command prompt 
  • Procurement experience 
  • Working for a 3rd party repair service 
  • Basic knowledge of PowerShell or willingness to learn 
  • Advanced Windows 7/10 knowledge 
  • Advanced Office 2010/2013/2016 knowledge and troubleshooting 

 

A strong predictor of success for a Desktop Support Technician is the proven ability to provide excellent customer service and time efficient solutions.

 

Dependability – Demonstrates effective and reliable troubleshooting techniques. Provides effective problem-solving skills with the ability to analyze problems carefully and conceptualize appropriate solutions.  Capable listening to the issue, formulating a solution following business processes and assisting the user to achieve the solution.

 

Communication skills – Polished; good listener; excellent written and oral communication skills. Ability to exercise strong cross-functional relationships.

 

Collaboration – Demonstrates a willingness and ability to work with and through others; able to forge effective working relationships with various parties and encourage them to work together toward common goals. Experience working cross functionally with all areas of IT with demonstrated collaboration & teaming skills. 

 

Ownership – Self-starter who takes initiative and ownership with a proven track record of putting ideas into practice and assessing results while maintaining strong business partnerships in a dynamic and fast paced environment 

 

Values – A hard work ethic and high energy level; honest and straightforward; outstanding integrity.   

 

Required Qualifications – Education, Skills & Experience:


2 years of related experience. A Bachelor's or technical degree in a related field or equivalent experience.

Preferred Qualifications – Education, Skills & Experience:


-Procurement experience
-Working for a 3rd party repair service
-Basic knowledge of PowerShell or willingness to learn
-Advanced Windows 7/10 knowledge
-Advanced Office 2010/2013/2016 knowledge and troubleshooting

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. 

BECOME PART OF THE ENERGY

It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve. 

  • We are performance driven
  • We value a passion for excellence
  • We value teamwork
  • We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career. 

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today. 

Welcome to Delek US Holdings

 

 

 

 

 

 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Technician, Service Desk, Procurement, Technical Support, Technology, Customer Service, Operations