HR Business Partner

About OXXO USA

OXXO USA is committed to creating a people-first culture that fuels the success of our growing network of convenience stores. As we expand across the U.S., we’re building a team of passionate professionals who thrive in a fast-paced, service-oriented environment and are proud to support our frontline employees and store operations.

Position Summary

The HR Business Partner (HRBP) is a trusted advisor and strategic partner to store operations leaders and employees across the region. This role is hands-on, people-focused, and rooted in ensuring a consistent and fair employee experience. The HRBP will support day-to-day HR needs, lead employee relations matters, guide policy application, and help build a positive and productive workplace culture.

Key Responsibilities:

· Serve as a frontline HR contact for operations leaders and employees; provide timely and supportive guidance on HR-related matters.

· Lead and conduct objective, thorough, and confidential employee relations investigations, working closely with leadership and Legal when needed.

· Interpret and apply HR policies consistently; offer clear recommendations and solutions that align with OXXO USA values.

· Provide coaching and support to leaders on employee performance, conflict resolution, and engagement strategies.

· Partner with operations teams to support staffing, onboarding, retention, and talent development efforts.

· Collaborate with other HR teams (e.g., Talent Development, Total Rewards) to deliver HR programs that meet business needs.

· Analyze trends and metrics to develop proactive solutions and improve employee experience and operational effectiveness.

· Support change management initiatives with empathy and a focus on communication and cultural alignment.

· Actively contribute to building a workplace that is inclusive, respectful, and aligned with OXXO USA’s values.

· Field travel to store and operations locations is required as needed to support investigations, leadership coaching, employee conversations, and ongoing HR partnership.

Qualifications:

· Bachelor’s degree in Human Resources, Business Administration, or related field.

· 4+ years of HR experience, preferably in a retail, operations, or multi-site environment.

· Strong knowledge of employee relations, employment law, and HR best practices.

· Proven ability to build relationships and influence across all levels of an organization.

· High emotional intelligence with excellent interpersonal, listening, and problem-solving skills.

· Bilingual (Spanish/English) is a strong plus.

· Ability and flexibility to travel to various field locations based on business need.

Why Join OXXO USA:

At OXXO USA, our people are the heart of everything we do. You’ll be joining a growing team that values support, accountability, and partnership. In this role, you’ll have a direct impact on our store teams and the employee experience as we grow our footprint across the U.S.