IT On-Site Support Technician

Location:

Brentwood, TN, US, 37027

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing. The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.

The logistics operations primarily consist of Delek Logistics Partners, LP. Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP. Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.

The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

Job Summary:
Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Typically resolves issues referred by help desk support.

Job Responsibilities:
-One of the first points of contact for internal office users seeking IT assistance.
-Perform Tier 1 and 2 troubleshooting for hardware and software issues with premium customer service and communication skills.
-This resource will be taking 100+ phone calls/week and handling hardware and software issues for employees.
-This position will be 95% remoting into internal users' systems. Hardware troubleshooting will deal with PC's, desktops, printers, copiers, etc. Software troubleshooting will deal with Windows 7/10, MS Office Suite, Office 365, etc.
-This person needs to be able to dig deeper into the issue at hand and resolve unique problems.

Required Qualifications – Education, Skills & Experience:
2 years of related experience. A Bachelor's or technical degree in a related field or equivalent experience.

Preferred Qualifications – Education, Skills & Experience:

Organizational Leveling:
Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Technical Skills:

Work Environment/Physical Demands:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

BECOME PART OF THE ENERGY

It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve.

We are performance driven
We value a passion for excellence
We value teamwork
We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career.

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today.

Welcome to Delek US Holdings

Nearest Major Market: Nashville
Job Segment: Technical Support, Technician, Engineer, Application Developer, Technology, Engineering, Retail

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