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Director, Organizational Change Management


Brentwood, TN, US, 37027

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, asphalt, renewable fuels and convenience store retailing. We are hiring for the position of Director, Organizational Change Management located in our Brentwood, Tennessee corporate office.


The Director, Organizational Change Management is a key member of the SAP Project Leadership Team at Delek US Holdings with prime responsibility for delivering change management solutions for deployment of SAP S/4HANA.  The Director’s role is to execute Organizational Change Management Strategy, focusing on the people, process, technology, and information/communication side of change.  This is inclusive of changes to roles and responsibilities, business processes, systems and technology, and organization culture, structure and design. The Director, Organizational Change Management drives faster adoption, higher utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.  Director, Organizational Change Management is a hands-on role reporting directly to the EVP, Chief Financial Officer for the duration of the SAP S/4HANA project, with forthcoming transition to the Business Transformation Organization following the deployment.


Come and #jointheenergy! We offer top of the line benefits along with health premium re-imbursements.

Role & Responsibilities:

  • Apply structured methodologies, processes and tools to lead change management strategy and activities to support adoption of the changes required by the project or initiatives assigned; examples include ADKAR, 7S, Lewn, Kotter, etc.
  • Create actionable deliverables for key change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
  • Support communication efforts - Support the design, development, delivery and management of communications
  • Assess and measure the change impact - Conduct impact analyses, assess change readiness, develop leading/lagging KPIs, and identify and manage risk with key stakeholders
  • Support training efforts - Provide input, document requirements, and supports the design and delivery of training programs
  • Develop and nurture relationships with key stakeholders using a high degree of emotional intelligence to enable open, honest conversations about the people-impacts related to change
  • Demonstrate empathy and the ability to adapt to different communication styles
  • Regularly document and report group findings
  • Consult and coach project team leaders as needed


Required Qualifications – Education, Skills & Experience:

  • Bachelor’s degree
  • 10 years of experience leading formal Organizational Change Management for complex, enterprise wide initiatives requiring extensive organizational and transformational change
  • Experience moving people successfully through components of change with extensive knowledge in change management principles, methodologies and tools, acute business acumen and understanding of organizational issues and challenges, problem solving and root cause identification skills
  • Excellent verbal and written communication skills across all levels of the organization
  • Highly motivated individual with the ability to motivate others and work collaboratively in a team of business and technical professionals
  • Proven track record managing change in large companies, preferably in Oil & Gas.
  • Location: Brentwood, TN Preferred
  • Travel: <50%


Preferred Qualifications – Education, Skills & Experience:

  • Experience working with recognized OCM methodology
  • SAP S/4HANA implementation experience
  • Use, knowledge or familiarity with SAP Activate methodology
  • Familiarity with Oil and Gas industry


Core Values:

Integrity We act with honesty and honor without compromising the truth.

Safety We protect the health and well-being of our employees, the environment, and the communities in which we operate.

Maximizing Value We operate with intention and recognize that the ultimate measure of a company’s success is the extent to which it enriches employees, customers and shareholders.

Growth Oriented We seize opportunities with agility to expand our business both organically and inorganically to achieve new heights.

Commitment We are committed to our employees, the environment and communities in which we operate while delivering great products, services, and other initiatives that impact lives within and outside the organization.

Innovation & Excellence We have a passion for winning by fostering a culture of curiosity, learning and operational excellence to achieve exceptional outcomes.


Organizational Leveling:

Leadership: Provides leadership and direction to direct reports and business units. Develops and executes annual business plans to ensure alignment. Contributes to the development of functional or business unit strategy.

Business Acumen: Has broad impact on the results of the function or business unit. Applies broad industry knowledge and commercial awareness to drive financial performance.

Problem solving: Directs the resolution of highly complex or unusual business problems applying advanced critical thinking.

Impact: Guided by organization functional strategy, has broad impact on the functional, divisional or regional results.

Interpersonal skills: Negotiates with other senior leaders across the business.


Organizational Competencies:

Drive for Results Drives to achieve challenging performance objectives

Decision Making Selects a course of action to reduce risk and uncertainty and create optimal outcomes

Collaboration Sees connection points across the organization and partners effectively with others to achieve common goals

Change Agility Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety and ultimately business results

Team Building Builds trust, fosters openness, and provides support and as the manager of a team, selects and motivates a strong team


Functional Competencies:

Business Insight Utilizes knowledge of practices and approaches for managing the function as a viable business entity

Business Partnership & Consulting Functions as a trusted advisor regarding relevant markets, business strategies and operating environments to both the business and individual members

Compliance Consultation Understands relevant regulatory standards and requirements impacting the organization and provides consultation and guidance to key stakeholders to ensure compliance

Knowledge of Legal and Regulatory Requirements Maintains current knowledge of industry regulatory requirements such as reporting mandates, concepts and procedures, compliance requirements, and regulatory framework and structure

Litigation Mitigation Ensures that the company is operating within the limits of the law and utilizes a combination of legal structuring, clear documentation, and sound business practices to mitigate litigation risks

Negotiation and Influence Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviors, or opinions of others

Project Management Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards

Resource Planning & Optimization Plans and optimizes resources within teams in order to maximize results and achieve desired performance



We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans. 


It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve. 

  • We are performance driven
  • We value a passion for excellence
  • We value teamwork
  • We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career. 

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today. 

Welcome to Delek US Holdings







Nearest Major Market: Nashville

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