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Business Process Analyst


Brentwood, TN, US, 37027

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing.  The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.


The logistics operations primarily consist of Delek Logistics Partners, LP.  Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP.  Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.


The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.


Position Overview:


The primary function of this role is to ensure that the Human Resources processes and procedures are fully documented and understood throughout the organization and that published documentation is maintained to ensure that it is timely, accurate, and accessible.  This role will be expected to analyze current processes and make recommendations for improvement based on their understanding of the business needs and system capabilities, then monitor the execution of those improvements to ensure they are effective.


Essential Duties:


  • Analyze end to end HR processes and prepare detailed process documentation and work instructions for end users and admin functions to ensure consistency of execution as well as integrity and reliability of the HR data.
    • Provide recommendations to optimize system design, process improvement, ongoing plan/policy updates, and data integrity
    • Identify data quality issues across systems and recommend solutions
    • Understand and advocate for data security and SOX compliance
  • Develop and manage a documentation change intake and governance process, partnering with HR leadership and PMO to prioritize HR Operational activities.
    • Owner of HR Operations Knowledge Base and responsible for regular review of published documentation to ensure information is accurate and current.
    • Maintain full inventory of HR process documentation and user guides
    • Ensure review and approval from necessary stakeholders is captured for all process documentation creation and updates
  • Support training and change management activities to ensure new processes are communicated, understood, and adopted.
    • Perform periodic audits of processes to ensure they are being performed as designed.  Evaluate variances to determine root cause and determine if formal process changes are needed.


Culture Fit & Alignment to Delek’s Core Values:



  • Ability to self-manage key deliverables and deadlines. Problem-solving aptitude.
  • Demonstrates attention to detail
  • Identifies opportunities to increase accuracy and optimize resources and develops/recommends/implements solutions.
  • Performs complex analysis of data, processes, policies, procedures and/or systems to understand business requirements
  • Composes thorough and detailed written functional documentation, procedures, manuals, etc.
  • Excellent verbal and written communication skills; expertise in setting and managing customer expectations
  • Presents organized and thorough information and data appropriate for intended audience.
  • Demonstrated ability to ensure appropriate follow up to keep all stakeholders informed on progress of tasks and projects and able to escalate appropriately to management when needed
  • Excellent organizational, analytical, time-management and project management skills.
  • Demonstrates the ability to prioritize and track various intake requests and able to communicate to requester and management ongoing status to completion.
  • Provides timely and professional support to all internal/external customers and vendors.
  • Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.


Required Education/Experience


  • Bachelor’s Degree in Human Resources, Business Administration, or other related field
  • 3-5 years experience in HR or other related process design and documentation role
  • Comprehensive knowledge of HR core processes
  • Strong proficiency in MS Office – Excel, Word, PowerPoint and Visio   


Desired Experience


  • Experience with HR Service Now, including Knowledge Base
  • Working knowledge of Sharepoint Administration
  • Six Sigma Green or Black Belt


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.


It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve. 

  • We are performance driven
  • We value a passion for excellence
  • We value teamwork
  • We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career. 

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today. 

Welcome to Delek US Holdings







Nearest Major Market: Nashville

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