Sr CI/OT Specialist

JOB SUMMARY

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT/OT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues. Configures, installs, maintains, and upgrades computer systems hardware and software. Coordinates escalations with 3rd party resources and vendors. Collaborates with technology resources, leadership, and customers to develop solutions to business challenges that ensure the safe, compliant, and reliable operations of company assets.

All activities will be performed in support of the strategy, and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate

EDUCATION AND EXPERIENCE

• 4 year / Bachelor's Degree (Required)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

• Eight (8) or more years Experience in a related field (Required)

• No Licensure or Certification Required.

JOB REQUIREMENTS

• Relationship Management

• Communication

• IT Architechture

• Solution Delivery Methodology

• Issues Management

• Project Management

• Business Acumen

• Reporting

Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)

• Supports end user access to corporate hardware and software

• Takes ownership of the issue from end to end from creation through the whole process and then through the resolution to ensure that issue has necessary follow through with end user

• Escalates the ticket to the correct group if the incident cannot be resolved

• Assists with compiling and presenting regular operational reports on top of identify operational trends and determine corrective actions

• Hardware management to include, IT and OT systems at assigned site(s), ensuring system availability, backup, and disaster recovery

• Administers IT and OT systems and acts as a key resource for execution of projects and operational initiatives

• Occasionally within shift (1-33%): Bending

• Occasionally within shift (1-33%): Kneeling

• Occasionally within shift (1-33%): Weight lifted / force exerted up to 50 pounds

• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 2 SUPPORTING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 2 SUPPORTING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 2 SUPPORTING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 2 SUPPORTING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 2 SUPPORTING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

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