Sr Manager, IT Service Delivery

JOB SUMMARY

Develops effective relationships with business units, divisions, or groups of users. Ensures required IT services are identified, developed, and supported to the satisfaction of the business unit/division. Establishes and maintains service level agreements and is the main point of contact for all service issues.

EDUCATION AND EXPERIENCE

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Two (2) or more years Management experience (Required)
• Eight (8) or more years Experience in a related field (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Business Acumen
• Business Processes
• Contract Management
• Governance Frameworks
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Managing Across Organizational Lines
• Relationship Management
• Strategic Planning
• Managing People
• Change Agility
• Collaboration
• Decision Makeing
• Drive for Results
• Team Building
• communication
• Learning Agility
• Ownership
• Ability to lift up to 50 pounds, Must be able to squat and stand repeatedly during workday, May need to help move equipment and work in small office spaces, Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
• Maintains professional relationships with the Delek's business units at various job levels to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT strategy while building the technology roadmap with IT initiatives in support of the business strategy
• Manages a cross-functional offshore team to support busienss service requests and manage SLAs
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Supports budget planning and execution
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects, partnering with Infosys outsourcing teams on execution
• Provides reports to management, as required
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 3 APPLYING):

Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 3 APPLYING):

Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 3 APPLYING):

Selects a course of action to reduce risk and uncertainty and create optimal outcomes.

DRIVE FOR RESULTS (LEVEL 3 APPLYING):

Drives to achieve challenging performance objectives.

TEAM BUILDING (LEVEL 3 APPLYING):

Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.

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