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Technical Training Coordinator- IT

Location: 

Brentwood, TN, US, 37027

Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing.  The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.

 

The logistics operations primarily consist of Delek Logistics Partners, LP.  Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP.  Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.

 

The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

Position Overiew

 

The Technical Training Coordinator is responsible for creating, maintaining, and overseeing the release of IT training initiatives and corresponding documentation. Training Coordinator will lead our employee development initiatives through hosting creative training events and educational programs. This includes but is not limited to producing and enhancing IT training materials, for example, tool-tips, how-to’s, videos and presentations. Works closely with different teams to keep abreast of IT products and services prior to implementation to ensure appropriate training material and documentation is created and available. Works on the development and implementation of new and existing training avenues.

 

Predictors of Success

A strong predictor of success for a Technical Training Coordinator is the proven ability to communicate with the teams to identify training needs, organize and prioritize inititives, and deliver quality training deliverables in a timely fashion.

 

Credibility – Effectively lead training sessions with authority and effectively engage the appropriate subject matter experts as needed. Demonstrates effective problem-solving with the ability to analyze problems carefully and conceptualize appropriate training solutions.  Capable of translating business priorities into training programs, processes and initiatives that drive value and meet the business needs and requirements. 

 

Communication skills – Polished; good listener; excellent written and oral communication skills. Ability to exercise strong cross-functional relationships.

 

Collaboration – Demonstrates a willingness and ability to work with and through others; able to forge effective working relationships with various parties and encourage them to work together toward common goals. Experience working cross functionally with all areas of IT with demonstrated collaboration & teaming skills. 

 

Ownership – Self-starter with creative mind who takes initiative and ownership with a proven track record of putting ideas into practice and assessing results while maintaining strong business partnerships in a dynamic and fast paced environment 

 

Values – A hard work ethic and high energy level; honest and straightforward; outstanding integrity. 

 

 

How it's Done

 

 

  • Actively communicate with managers to identify training needs and mapping out development plans for teams and individuals.
  • Manage, design, develop, and coordinate all IT training programs.
  • Ensure consistency and synchronization across IT training processes
  • Design and develop training strategies for IT products and services which include outsourced and/or in house initiatives.  
  • Create and maintain presentations, intranet websites, videos and other formats of materials.
  • Coordinate regular internal training sessions for the IT user community including hosting train-the-trainer sessions for internal subject matter experts
  • Develops and implements effective training seminars for end users in regards to IT programs and services.
  • Review existing training material and recommend improvements on format and content; work with owners to implement improvements.
  • Report the status of assigned tasks and projects to management.
  • Attend IT project meetings to identify training opportunities; work with project team to implement strategies.
  • Works with other IT groups and business units to evaluate processes and tools to identify implementation training plan.
  • Relationship building and management - This includes within IT team, cross teams, customers, partners, etc.
  • Prioritization - At all times we are under time pressure of varying degree and this means prioritizing the work together with the rest of the team.
  • Work closely with users to fully understand business problems and engage appropriate IT teams to develop solution options.
  • Work to research, design, and  create ways to train employees (e.g. hands on activities, team building, gamification, etc.)
  • Map out annual training plans for management, HR, customer support and more
  • Market available training to employees and provide necessary information about sessions
  • Create and maintain curriculum database and training records including How-to documentation
  • Host train-the-trainer sessions for internal subject matter experts
  • Manage and maintain in-house training facilities and equipment
  • Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
  • Use known education principles and stay up-to-date on new training methods and techniques

 

What is Needed

 

  • Experience in Graphic and/or web design
  • BS degree in Education, Communication, Psychology, IT or related field
  • 2+ years of related experience in Information Technology, Software Development, Project Management, Marketing, or any other relevant field.
  • Comprehensive understanding of general IT terms and processes.
  • Strong interpersonal skills required.
  • Keen eye for detail.
  • Ability to work on strict deadlines.
  • Excellent oral and written communication skills required.
  • Ability to work effectively under pressure in a resilient and flexible manner.
  • Confident interpersonal skills yet sensitive to other people’s needs and reactions with a consultative approach.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

BECOME PART OF THE ENERGY

It’s an exciting time to join Delek. We’re on a mission to attract, retain, and engage the best and brightest talent – those who are great team players and leaders who make it their first priority to serve. 

  • We are performance driven
  • We value a passion for excellence
  • We value teamwork
  • We value and reward hard work and dedication

Delek US offers the opportunity to provide you with more than a job – we want to help you build a career. 

Since our inception, our ability to hire the right people for the job has served us well, resulting in an impressive record of consistent growth and profitability. With more than 3,500 employees in nine states, we have brought together a diverse team of professionals passionate about investing their time and expertise in one of the most dynamic downstream energy companies in the market today. 

Welcome to Delek US Holdings

 

 

 

 

 

 


Nearest Major Market: Nashville

Job Segment: Training, Database, Project Manager, Operations, Technology, Retail, Customer Service