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HR Support Representative

Date: Apr 13, 2019

Location: TN:Brentwood, TN - Tennessee, US, 37027

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Delek US Holdings, Inc. is a diversified downstream energy company with assets in petroleum refining, logistics, renewable fuels and convenience store retailing.  The refining assets consist of refineries operated in Tyler and Big Spring, Texas, El Dorado, Arkansas and Krotz Springs, Louisiana with a combined nameplate crude throughput capacity of 302,000 barrels per day.


The logistics operations primarily consist of Delek Logistics Partners, LP.  Delek US Holdings, Inc.and its affiliates own approximately 63% (including the 2 percent general partner interest) of Delek Logistics Partners, LP.  Delek Logistics Partners, LP (NYSE:DKL) is a growth-oriented master limited partnership focused on owning and operating midstream energy infrastructure assets.


The convenience store retail business is the largest 7-Eleven licensee in the United States and operates approximately 300 convenience stores in central and west Texas and New Mexico.

Position Summary  

The HR Support Representative serves as the point of contact for customers. They are responsible for receiving, routing, resolving, and properly closing HR inquiries in an accurate and timely manner.


Responsibilities and Duties           

  • Serve as the first point of contact to customers (e.g. candidates, employees, managers, former employees, contingent workers, etc.); providing high quality customer service
  • Create, triage and resolve customer inquiries and requests via case management solution; perform daily review of open case cues to ensure inquiries/requests resolved and closed properly and in a timely manner
  • Assist customers with system navigation, understanding of HR processes and procedures
  • Provide data entry support (e.g. new hire data, contingent worker information, employee personal data)
  • Fulfill employment verification requests if escalated
  • Collaborate with appropriate stakeholders to resolve open cases or issues
  • Participate in system testing and identification of system and user-interface issues
  • Actively participate in trainings to maintain working knowledge of HR processes and procedures
  • Seek additional opportunities to improve customer service
  • Provide high quality, professional customer service
  • Ensure timely and accurate processing of all HR transactions in accordance with performance and quality standards defined
  • Manage and triage customer cases and monitor case resolution within performance targets


Knowledge, Skills and Abilities

  • Strong customer service skills; excellent interpersonal, listening, verbal and written communication skills
  • Prior call center experience (i.e. telephony: operating a phone tree, routing calls, fielding inquiries through chat and phone) preferred
  • Prior case management experience (i.e. opening a case, documenting updates, triaging, monitoring status, closing a case) preferred
  • Ability to work in a fast-paced environment while maintaining accuracy and production requirements
  • Ability to use and navigate through multiple computer applications/databases
  • Ability to build strong cross functional relationships and interact effectively with all levels of staff and management


Required and Preferred Qualifications

Required Experience: At least 1+ years of working in a Support Center or similar role within HR

Preferred Experience:  2-3 years of working in a Support Center or similar role within HR

Required Education: High School education or equivalent, University Degree or equivalent preferred

Preferred Computer Applications: HR systems experience (SAP SuccessFactors preferred), MS Excel, Word, HR Service Now preferred

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

Nearest Major Market: Nashville

Job Segment: ERP, Customer Service Representative, Call Center Representative, SAP, Technology, Customer Service, Retail

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